Terms and Conditions

By accessing, browsing, registering on or purchasing through the website, you acknowledge that you have read and understood these Terms and agree to comply with them.

Where you place an order on behalf of another person or organisation, you represent that you are authorised to provide the required details and complete that transaction.

You should be legally capable of entering into a binding contract under applicable Indian law when placing an order through our website.

If a person who is not legally competent to contract uses the website, the transaction should be undertaken with the involvement and supervision of a parent, lawful guardian or another person legally entitled to act on their behalf.

Certain website functions may require you to create or use a customer account.

You are responsible for:

• Providing accurate and current account information.
• Maintaining the confidentiality of your password or account credentials.
• Taking reasonable steps to prevent unauthorised access to your account.
• Informing us if you become aware of suspected unauthorised use of your account.

We may restrict, suspend or terminate an account where reasonably necessary to prevent fraud, abuse, security risks or unlawful activity, subject to applicable law.

We aim to present product names, photographs, descriptions, sizes, colours, specifications and other information as accurately as reasonably possible.

However, actual product colours may appear slightly different because of screen settings, photography, lighting or display technology.

Minor variations in colour, pattern placement, fabric appearance, finishing or measurement may occur where reasonable for the relevant garment or manufacturing process.

Product prices will be displayed on the website in Indian Rupees unless expressly stated otherwise.

Applicable taxes, including GST where relevant, will be handled in accordance with applicable tax requirements and the information displayed during the purchase process.

Discounts, promotional codes, sale prices or special offers may be subject to additional eligibility criteria, validity periods, exclusions or stock limitations.

If an obvious pricing or technical error is identified before fulfilment, we may contact you with the correct information and provide appropriate options, including cancellation and refund where applicable.

Placing an order constitutes an offer to purchase the selected products subject to these Terms.

Receipt of an automated order acknowledgement does not necessarily mean that an order has been finally accepted for fulfilment.

An order may be declined or cancelled where reasonably necessary, including in cases of:

• Product unavailability.
• Incorrect or incomplete delivery details.
• Payment failure or payment verification issues.
• Suspected fraud, abuse or unauthorised transactions.
• Obvious pricing, inventory or technical errors.
• Restrictions imposed by law or competent authorities.

If payment has already been successfully collected for an order that we subsequently cancel, an applicable refund will be initiated in accordance with our Refund and Cancellation Policy and the relevant payment process.

Payments may be processed through third-party payment gateways, banks, UPI providers or other authorised payment service providers.

You agree to provide accurate payment-related information and confirm that you are authorised to use the selected payment method.

Payment processing may be subject to additional terms, authentication requirements or security procedures imposed by the relevant payment provider.

We are not responsible for delays caused solely by banking networks, payment processors or other third-party financial systems outside our reasonable control, although we will provide reasonable assistance where appropriate.

Orders will be shipped to the delivery address provided during checkout.

Customers are responsible for providing an accurate and serviceable delivery address, telephone number and other information required for delivery.

Delivery estimates are indicative unless expressly stated otherwise. Delays may occur due to courier operations, weather, public holidays, remote-area serviceability, regulatory restrictions, force majeure events or other circumstances outside reasonable control.

Additional shipping conditions are described in our Shipping Policy.

Cancellation, return, replacement and refund requests are subject to the applicable policy displayed on our website and any mandatory consumer rights available under Indian law.

You agree not to misuse the website or interfere with its proper operation.

Prohibited activities include:

• Attempting unauthorised access to accounts, servers, systems or restricted areas.
• Uploading or transmitting malicious code, malware or harmful material.
• Using automated systems to overload, scrape or disrupt the website contrary to applicable law or our instructions.
• Attempting fraudulent purchases or payment transactions.
• Impersonating another person or providing knowingly false information.
• Using the website for unlawful, abusive or deceptive activities.

Unless otherwise stated, the website design, branding, written content, graphics, layouts, logos and other proprietary material belonging to VELVET MART SHOP or Velvet Mart Technology Private Limited are protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. You may not reproduce, republish, distribute, commercially exploit or create misleading copies of our proprietary content without appropriate authorisation.

Third-party trademarks, product photographs or materials remain the property of their respective owners where applicable.

Where the website allows reviews, ratings or other user-submitted content, you should submit only lawful, genuine and relevant content.

We may remove content that is reasonably believed to be unlawful, defamatory, fraudulent, misleading, abusive, infringing or unrelated to the relevant product or service.

You remain responsible for content you submit and should not upload material that infringes the rights of another person.

The website may rely on or link to independent payment processors, courier services, hosting providers, social platforms or other third-party services.

Such third parties may have their own terms and privacy policies. Their independent services are outside our direct control.

We aim to keep the website functional, accurate and secure, but temporary interruptions, technical errors or service outages may occur.

To the maximum extent permitted by applicable law, Velvet Mart Technology Private Limited will not be liable for indirect, incidental or consequential losses arising solely from matters outside our reasonable control.

To the extent permitted under applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, fraudulent activity, infringement of third-party rights or material breach of these Terms.

We will not be responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, severe weather, epidemic or pandemic restrictions, war, civil disturbance, strikes, governmental action, transportation disruption, telecommunications failure or widespread infrastructure outages.

Where such circumstances affect an order, we will take reasonable steps to communicate available options.

By placing an order or creating an account, you agree that we may send transactional communications reasonably necessary for your purchase, including order confirmations, payment updates, shipping information, account security notices and customer-support messages.

Promotional communications will be handled in accordance with applicable consent and communication requirements.

Personal information provided through the website is processed in accordance with our Privacy Policy and applicable Indian law.

Please review our Privacy Policy to understand how personal information may be collected, used, stored, shared and protected.

We may revise these Terms where necessary to reflect changes in business operations, website functionality, policies or applicable law.

Updated Terms will be published on this page together with a revised Last Updated date.

Changes will apply prospectively to the extent required under applicable law and will not remove statutory rights already available to customers.

These Terms shall be governed by the laws of India.

If a concern arises regarding a transaction, product or service, you may first contact our customer support or grievance contact using the details provided below.

Any dispute that cannot be resolved directly shall be subject to the jurisdiction of the competent courts, tribunals or consumer dispute redressal authorities having jurisdiction under applicable Indian law.

Nothing in these Terms restricts a consumer from approaching a competent Consumer Commission or exercising another statutory remedy available under applicable law.